Privacy Policy

1. Introduction

Questzal (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Identity verification documents (for verified accounts)

Payment Information

• Payment method details (processed securely by Stripe)
• Bank account information for Helpers (processed by Stripe)
• Transaction history

Usage Information

• Device information (type, operating system)
• App usage data
• Location data (with your permission)

3. How We Use Your Information

We use your information to:

• Facilitate quest creation and matching with Helpers
• Process payments and payouts securely
• Send notifications about quest status and updates
• Verify user identity for trust and safety
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations

4. Payment Data Security

All payment information is handled by Stripe, a PCI-DSS compliant payment processor. We do not store your credit card numbers or bank account details on our servers. Stripe's security practices and privacy policy govern the handling of your payment information.

5. Information Sharing

We may share your information with:

• Other Users: Your name and profile information are visible to users you interact with for quests
• Service Providers: Third-party services that help us operate (e.g., Stripe for payments)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at support@questzal.com

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Questzal is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@questzal.com